Outdoor parking lots in Jeju Shinhwa World Hotel&Resort are free to use without pre-registration.
* Guests visiting the Marriott Resort with EV are kindly requested to use the electric car-exclusive parking lot. If it is full, please request guidance from the staff waiting at the main entrance.
* Guests staying in the Shinhwa Resort are advised to unload luggage and companions at the lobby before moving to the parking lot for a more comfortable check-in process.

The Jeju Shinhwa World shuttle bus has been closed.

We recommend using a taxi or bus and please refer to the 'Location' page on the website.

[Location]

Under the Juvenile Protection Act and other relevant laws, strictly restricts unaccompanied minors from using the Resort rooms.
Minors (under 19 years of age) can stay at the resort rooms only when accompanied by their legal guardians (parents), and the hotel may request ID to check if at the time of their check-in.

The hotel check-in time is 15 p.m. and the check-out time is 11 a.m.

[Landing, Shinhwa, Marriott]

- Landing Hotel: Deluxe Family Twin

Bedding set will rented in Somerset (Condominiums) with extra charge and can be closed early in a limited quantity.

It is not available to relocate or move furniture due to the prevention of safety accidents in the room and the possibility of damage to hotel assets.

[Pre-Rental Guidelines]

Please share the information below and check the items that cannot be serviced delivery.

Pets can stay only at Pet-Friendly Room located in Somerset. Please check [Somerset Pet-Friendly Room] page for further details.
Please refer to [Pet Guide Map]to verify areas within the resort were pets are allowed.
Service dogs are welcome throughout the resort without any restrictions.

- Landing, Shinhwa, Marriott (Hotel): Cooking and delivery of food outside the hotel room are restricted and no microwave is available.

Paid electric vehicle charging stations are available in both Jeju Shinhwa World and Theme Park parking lot. Please bring membership or charging card for vehicle charging.
* Accepted cards: JoyEV, Ministry of Environment EV Charging card, SS Charger, Happy Charger, Charging Mate, Everon, G Charger, Chaevi Infrastructure, EV Line, ChargeV
* SM3 and Tesla vehicles require dedicated cables.
* Guests visiting the Marriott Resort with EV are kindly requested to use the electric car-exclusive parking lot. If it is full, please request guidance from the staff waiting at the main entrance.

Starting from March 29, 2024, the provision of complimentary disposable items in hotels will be completely prohibited under the Recycling Act. Items such as disposable razors, toothbrushes, and toothpaste can be purchased within the hotel. Please contact the hotel concierge for information on where to buy these items.

The resort's sports facilities (swimming pools and fitness) are operated for guests and are available free of charge with the maximum capacity per room type. 

Outdoor parking lots in Jeju Shinhwa World Hotel&Resort are free to use without pre-registration.
* Guests visiting the Marriott Resort with EV are kindly requested to use the electric car-exclusive parking lot. If it is full, please request guidance from the staff waiting at the main entrance.
* Guests staying in the Shinhwa Resort are advised to unload luggage and companions at the lobby before moving to the parking lot for a more comfortable check-in process.

The Jeju Shinhwa World shuttle bus has been closed.

We recommend using a taxi or bus and please refer to the 'Location' page on the website.

[Location]

Under the Juvenile Protection Act and other relevant laws, strictly restricts unaccompanied minors from using the Resort rooms.
Minors (under 19 years of age) can stay at the resort rooms only when accompanied by their legal guardians (parents), and the hotel may request ID to check if at the time of their check-in.

The hotel check-in time is 15 p.m. and the check-out time is 11 a.m.

[Landing, Shinhwa, Marriott]

- Landing Hotel: Deluxe Family Twin

Bedding set will rented in Somerset (Condominiums) with extra charge and can be closed early in a limited quantity.

It is not available to relocate or move furniture due to the prevention of safety accidents in the room and the possibility of damage to hotel assets.

[Pre-Rental Guidelines]

Please share the information below and check the items that cannot be serviced delivery.

Pets can stay only at Pet-Friendly Room located in Somerset. Please check [Somerset Pet-Friendly Room] page for further details.
Please refer to [Pet Guide Map]to verify areas within the resort were pets are allowed.
Service dogs are welcome throughout the resort without any restrictions.

- Landing, Shinhwa, Marriott (Hotel): Cooking and delivery of food outside the hotel room are restricted and no microwave is available.

Paid electric vehicle charging stations are available in both Jeju Shinhwa World and Theme Park parking lot. Please bring membership or charging card for vehicle charging.
* Accepted cards: JoyEV, Ministry of Environment EV Charging card, SS Charger, Happy Charger, Charging Mate, Everon, G Charger, Chaevi Infrastructure, EV Line, ChargeV
* SM3 and Tesla vehicles require dedicated cables.
* Guests visiting the Marriott Resort with EV are kindly requested to use the electric car-exclusive parking lot. If it is full, please request guidance from the staff waiting at the main entrance.

Starting from March 29, 2024, the provision of complimentary disposable items in hotels will be completely prohibited under the Recycling Act. Items such as disposable razors, toothbrushes, and toothpaste can be purchased within the hotel. Please contact the hotel concierge for information on where to buy these items.

The resort's sports facilities (swimming pools and fitness) are operated for guests and are available free of charge with the maximum capacity per room type. 

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket.
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]

Shinhwa Theme Park is open  365 days a year. Operation of the attractions can be suspended due to  the field or weather conditions. Depending on the weather conditions,   outdoor facilities and performances may not operated.

[Operating Attractions under rain]

You can enter with mobile QR code or ticket. A ticket can be used during staying period.

Shinhwa  Theme Park offers free admission to all visitors. Admission is free at  the ticket office located at the entrance, and access to the amusement  facilities is not included. You can purchase tickets for amusement  facilities separately, and you can purchase them at ticket offices or  designated sales offices inside Shinhwa Theme Park. Children under 36  months old can use the amusement facility free of charge if they bring  evidentiary documents.

*You can check the fee for using Shinhwa Theme Park at [Shinhwa Theme  Park Fee & Discount]. Inquiries about the purchase of attraction  tickets: Resort reservation room 1670-8800 (Operations 09:00-18:00)  (Group charges of 15 or more people only apply for pre-booking.)

[Shinhwa Theme Park Price & Discount] 

As  a guest benefit, the front desk offers a Big 3 exchange ticket to board  three rides at Shinhwa Theme Park. It is provided once per stay as many  as the number of guests and can be used within the stay period.

- How to use the voucher: If you visit the ticket office of the theme  park after bringing the Big 3 voucher, we will exchange it for a  physical ticket.

* If you pay extra at the ticket office, you can upgrade and exchange from a Big 3 voucher to a free pass.

Other discounts can be found in the link below and are subject to  change. All discounts and preferential benefits apply to ticket  purchases at the on-site ticket office.

[SHINHWA Theme Park Fares & Discounts]

We would like to ask for your understanding that entering with pets are not allowed for the convenience of customers.
Guiding dogs for the visually impaired and the deaf are allowed to enter when they are accompanied by the visually impaired and hearing impaired.

- Coin locker : Small (37x47x31) KRW 1,000  / Medium (37x47x53) KRW1,000  / Large (37x47x80) KRW 1,500

- Rental Item : Stroller (15kg limitation) KRW 5,000 / Wheelchair KRW 5,000 / Lock KRW 5,000
- Nursing Room : Diaper changing table,  Refrigerator, water purifier.  Equipped with sterilizer, microwave oven, baby bottle cleaning brush and  cleaner * Child care services are not provided.
- Lost and found Center : Receiving and managing lost and found in the park.

[Convenient facilities]

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Food and beverages, alcohol, burners, mats, wireless toys (drones), and pets are restricted.
(* Excluding baby food, patient food, bottled beverages, and guide dogs for the blind)
- Any actions that could disturb other guests or that are considered dangerous will be restricted inside the park
- Children under the age of 10 or the elderly must be accompanied by a guardian.

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket.
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]

Once entering the Water Park,  the shoes(sneakers, high heels, etc)that you have worn outside are not allowed.
In case that you have to wear these shoes, we advise to wear aqua shoes or flip flops.
Only beachwear and swimsuits are allowed when enjoying pools and attractions in Water Park.
Cotton pants, jeans, climbing clothes, sweatsuits and cotton leggings are restricted.
For riding slides, beachwear and swimsuit with zippers and accessories are also restricted as they may cause damage on the slides.
Please tie the long hair and wear the swimming cap for the personal hygiene, water quality protection and pleasant environment in Water Park.

Shinhwa water Park is open 365 days a year. Operation of the attractions can be suspended due to the field or weather conditions.

You  can enter the Shinhwa Water Park after purchasing tickets at the  Shinhwa Theme Park ticket office. Tickets vary depending on the season.  (Children under 36 months old can enter free of charge with evidence.)

[Checking the usage fee]

* Inquiries about the purchase of attraction tickets: Resort  reservation room 1670-8800 (Operations 09:00-18:00) (Group charges of 15  or more people only apply for pre-booking.)

There is no resort staying guest discount and card or partnership discount will provided.

[Shinhwa Water Park ticket price & Discount]

At  the Waterpark Rental Shop, you can rent a life jacket, sunbeds,  cabanas, roof garden rental items (bungalow, Family bench, cabana).  Other items except rental item, able to purchase (waterproof diapers,  waterproof masks, towels, qua shoes, swimming goggles, swimsuits, etc.  when needed.

[RENTAL ITEMS & PRICE]

Life guards are on-site for the safety. Child care, shower services are not provieded. According to the Enforcement Rules of Article 4(7) of the Public Health Control Act, children older than 4 years of age cannot enter the opposite gender locker.

It operates a Guest Service Center next to the lobby coin station on the first floor in the water park.  And provides registering lost and found items, counseling services for inconvenience.

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Shinhwa Water Park does not lend towels for clean hygiene.

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket.
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]

Shinhwa Theme Park is open  365 days a year. Operation of the attractions can be suspended due to  the field or weather conditions. Depending on the weather conditions,   outdoor facilities and performances may not operated.

[Operating Attractions under rain]

You can enter with mobile QR code or ticket. A ticket can be used during staying period.

Shinhwa  Theme Park offers free admission to all visitors. Admission is free at  the ticket office located at the entrance, and access to the amusement  facilities is not included. You can purchase tickets for amusement  facilities separately, and you can purchase them at ticket offices or  designated sales offices inside Shinhwa Theme Park. Children under 36  months old can use the amusement facility free of charge if they bring  evidentiary documents.

*You can check the fee for using Shinhwa Theme Park at [Shinhwa Theme  Park Fee & Discount]. Inquiries about the purchase of attraction  tickets: Resort reservation room 1670-8800 (Operations 09:00-18:00)  (Group charges of 15 or more people only apply for pre-booking.)

[Shinhwa Theme Park Price & Discount] 

As  a guest benefit, the front desk offers a Big 3 exchange ticket to board  three rides at Shinhwa Theme Park. It is provided once per stay as many  as the number of guests and can be used within the stay period.

- How to use the voucher: If you visit the ticket office of the theme  park after bringing the Big 3 voucher, we will exchange it for a  physical ticket.

* If you pay extra at the ticket office, you can upgrade and exchange from a Big 3 voucher to a free pass.

Other discounts can be found in the link below and are subject to  change. All discounts and preferential benefits apply to ticket  purchases at the on-site ticket office.

[SHINHWA Theme Park Fares & Discounts]

We would like to ask for your understanding that entering with pets are not allowed for the convenience of customers.
Guiding dogs for the visually impaired and the deaf are allowed to enter when they are accompanied by the visually impaired and hearing impaired.

- Coin locker : Small (37x47x31) KRW 1,000  / Medium (37x47x53) KRW1,000  / Large (37x47x80) KRW 1,500

- Rental Item : Stroller (15kg limitation) KRW 5,000 / Wheelchair KRW 5,000 / Lock KRW 5,000
- Nursing Room : Diaper changing table,  Refrigerator, water purifier.  Equipped with sterilizer, microwave oven, baby bottle cleaning brush and  cleaner * Child care services are not provided.
- Lost and found Center : Receiving and managing lost and found in the park.

[Convenient facilities]

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Food and beverages, alcohol, burners, mats, wireless toys (drones), and pets are restricted.
(* Excluding baby food, patient food, bottled beverages, and guide dogs for the blind)
- Any actions that could disturb other guests or that are considered dangerous will be restricted inside the park
- Children under the age of 10 or the elderly must be accompanied by a guardian.

All rides are restricted according to the height of the occupants for customer safety. Also, please note that there are rides that require an accompanying guardian.
The operation of the rides is subject to change depending on the operation situation. Please check the operating rides at the ticket office before purchasing a ticket.
Admission may be restricted when the maximum number of users is exceeded for a pleasant environment and safe use of facilities. If that, Admission may be made in proportion to the number of exits.

[VIEW MORE]

Once entering the Water Park,  the shoes(sneakers, high heels, etc)that you have worn outside are not allowed.
In case that you have to wear these shoes, we advise to wear aqua shoes or flip flops.
Only beachwear and swimsuits are allowed when enjoying pools and attractions in Water Park.
Cotton pants, jeans, climbing clothes, sweatsuits and cotton leggings are restricted.
For riding slides, beachwear and swimsuit with zippers and accessories are also restricted as they may cause damage on the slides.
Please tie the long hair and wear the swimming cap for the personal hygiene, water quality protection and pleasant environment in Water Park.

Shinhwa water Park is open 365 days a year. Operation of the attractions can be suspended due to the field or weather conditions.

You  can enter the Shinhwa Water Park after purchasing tickets at the  Shinhwa Theme Park ticket office. Tickets vary depending on the season.  (Children under 36 months old can enter free of charge with evidence.)

[Checking the usage fee]

* Inquiries about the purchase of attraction tickets: Resort  reservation room 1670-8800 (Operations 09:00-18:00) (Group charges of 15  or more people only apply for pre-booking.)

There is no resort staying guest discount and card or partnership discount will provided.

[Shinhwa Water Park ticket price & Discount]

At  the Waterpark Rental Shop, you can rent a life jacket, sunbeds,  cabanas, roof garden rental items (bungalow, Family bench, cabana).  Other items except rental item, able to purchase (waterproof diapers,  waterproof masks, towels, qua shoes, swimming goggles, swimsuits, etc.  when needed.

[RENTAL ITEMS & PRICE]

Life guards are on-site for the safety. Child care, shower services are not provieded. According to the Enforcement Rules of Article 4(7) of the Public Health Control Act, children older than 4 years of age cannot enter the opposite gender locker.

It operates a Guest Service Center next to the lobby coin station on the first floor in the water park.  And provides registering lost and found items, counseling services for inconvenience.

Jeju Shinhwa World Resort shuttle bus service(Airport <-> Resort) has been terminated. 
Please use public transportation, and parking is free of charge in Shinhwa Theme Park Customer Parking Lot C, D, and F.

- Shinhwa Water Park does not lend towels for clean hygiene.

Meeting rooms can be booked for a minimum of four hours. Please inquire separately for rates.

Landing Ballroom, our largest venue, seats at least 1,000 guests in Class-type configuration. For more details, please refer to our website.

We offer a selection of small and medium-sized meeting rooms for smaller-scale events. Our eight small meeting rooms are all the same size, while our three medium-sized venues can be divided into smaller spaces, as required.

Shinhwa Theme Park offers parking for at least 50 large buses, while each resort also has dedicated bus parking spaces.

Our basic rule is that no food or drinks other than items from the venue catering menu can be brought in from outside. In cases where drinks must be brought in, a corkage charge applies. Please inquire with the relevant resort department.

Meeting rooms can be booked for a minimum of four hours. Please inquire separately for rates.

Landing Ballroom, our largest venue, seats at least 1,000 guests in Class-type configuration. For more details, please refer to our website.

We offer a selection of small and medium-sized meeting rooms for smaller-scale events. Our eight small meeting rooms are all the same size, while our three medium-sized venues can be divided into smaller spaces, as required.

Shinhwa Theme Park offers parking for at least 50 large buses, while each resort also has dedicated bus parking spaces.

Our basic rule is that no food or drinks other than items from the venue catering menu can be brought in from outside. In cases where drinks must be brought in, a corkage charge applies. Please inquire with the relevant resort department.

Shinhwa Rewards is a free membership program.
After signing up for membership through the 'Jeju Shinhwa World website' or 'Shinhwa Rewards mobile APP', you can use the service immediately by logging in.

'No, only one account per member can be created.
A member must provide a valid mobile phone number or email address for identification.
If you re-register after the cancellation of membership, the same mobile phone number and email address will not be available to use again.

Age over 14 can be come a Shinhwa Rewards member. 
However, some services may not be available to individuals under the age of 19 as following:
 
- From 14 to 18 years old: Points can be earned and used, but points or vouchers can only be used for benefits excluding alcoholic beverages and room reserations.

You can log in with any type of information registered upon membership registration, and you can use it by selecting an ID type and entering a password.

You can reset password through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP'.
Select 'Reset Password' at the bottom of the login page, enter your email address and click ‘Submit.’
Please set a new password through the email that you receive.

You can reset you PIN through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP.' 
Click '≡' at the top of the first screen -> Click 'Settings' -> Click 'Change PIN' and enter a new PIN and save

Shinhwa Rewards membership offers three different tiers. 

Members may request cancellation of his or her (Mebermship ID, Name, and contact number ) by emailing to rewards@shinhwaworld.com.

You can check through the 'list of participating outlets.'

Please present your personal identification and e-voucher then enter your PIN to use.
The expiry date of each voucher may differ depending on the issued date. Please refer to the terms and conditions under the e-voucher.

The Shinhwa Dollars will also be refunded directly to the member account.
If there is a tier change from this refund, the new tier will be applied with the benefits corresponding to the new tier.

Shinhwa Dollar expires three years after they are settled. (on the last day of the month) For example, Shinhwa Dollars accumulated on June 1, 2019 will expire on June 30, 2022.
Unused Shinhwa Dollars will automatically expire, and the expiry date cannot be extended.

Yes, please refer to the following process:
1. You may visit the outlet again with receipt, but Shinhwa Dollars can be earned on the day of payment.
2. Send your Shinhwa Rewards membership number and photo of the receipt to rewards@shinhwaworld.com with membership ID, name and contact number

Shinhwa Dollar 1 can be used as value of KRW 1 and cannot be exchanged for cash.

Shinhwa Dollar can be used when your memberhsip account has valid points.
If your one time payment is of KRW 500,000 or more, points may not be settled immediately which may take up to 1 business day. If your points are not settled after 2 business days, please contact rewards@shinhwaworld.com.

- How to Earn Points: Points are earned based on the payment amount at the participating outlets. (Excluding discounts, vouchers, promotions, and point deductions)
- How to Use Points: You can use Shinhwa Dollars for part or all of the payment. However, if the store is not directly managed by Landing Jeju Development Co., an administration fee (5%) may occur. This fee will additionally be deducted from the existing points. In addition, only one payment method -either credit (debit) card or cash- can be used for the remaining amount after using the voucher or points.

Member’s benefits for each membership tier can be found at Jeju Shinhwa World website 'Shinhwa Rewards information'

Shinhwa Rewards is a free membership program.
After signing up for membership through the 'Jeju Shinhwa World website' or 'Shinhwa Rewards mobile APP', you can use the service immediately by logging in.

'No, only one account per member can be created.
A member must provide a valid mobile phone number or email address for identification.
If you re-register after the cancellation of membership, the same mobile phone number and email address will not be available to use again.

Age over 14 can be come a Shinhwa Rewards member. 
However, some services may not be available to individuals under the age of 19 as following:
 
- From 14 to 18 years old: Points can be earned and used, but points or vouchers can only be used for benefits excluding alcoholic beverages and room reserations.

You can log in with any type of information registered upon membership registration, and you can use it by selecting an ID type and entering a password.

You can reset password through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP'.
Select 'Reset Password' at the bottom of the login page, enter your email address and click ‘Submit.’
Please set a new password through the email that you receive.

You can reset you PIN through the 'Jeju Shinhwa World website' or 'JSW Rewards mobile APP.' 
Click '≡' at the top of the first screen -> Click 'Settings' -> Click 'Change PIN' and enter a new PIN and save

Shinhwa Rewards membership offers three different tiers. 

Members may request cancellation of his or her (Mebermship ID, Name, and contact number ) by emailing to rewards@shinhwaworld.com.

You can check through the 'list of participating outlets.'

Please present your personal identification and e-voucher then enter your PIN to use.
The expiry date of each voucher may differ depending on the issued date. Please refer to the terms and conditions under the e-voucher.

The Shinhwa Dollars will also be refunded directly to the member account.
If there is a tier change from this refund, the new tier will be applied with the benefits corresponding to the new tier.

Shinhwa Dollar expires three years after they are settled. (on the last day of the month) For example, Shinhwa Dollars accumulated on June 1, 2019 will expire on June 30, 2022.
Unused Shinhwa Dollars will automatically expire, and the expiry date cannot be extended.

Yes, please refer to the following process:
1. You may visit the outlet again with receipt, but Shinhwa Dollars can be earned on the day of payment.
2. Send your Shinhwa Rewards membership number and photo of the receipt to rewards@shinhwaworld.com with membership ID, name and contact number

Shinhwa Dollar 1 can be used as value of KRW 1 and cannot be exchanged for cash.

Shinhwa Dollar can be used when your memberhsip account has valid points.
If your one time payment is of KRW 500,000 or more, points may not be settled immediately which may take up to 1 business day. If your points are not settled after 2 business days, please contact rewards@shinhwaworld.com.

- How to Earn Points: Points are earned based on the payment amount at the participating outlets. (Excluding discounts, vouchers, promotions, and point deductions)
- How to Use Points: You can use Shinhwa Dollars for part or all of the payment. However, if the store is not directly managed by Landing Jeju Development Co., an administration fee (5%) may occur. This fee will additionally be deducted from the existing points. In addition, only one payment method -either credit (debit) card or cash- can be used for the remaining amount after using the voucher or points.

Member’s benefits for each membership tier can be found at Jeju Shinhwa World website 'Shinhwa Rewards information'